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‎02-20-2023 08:09 PM - edited ‎02-20-2023 08:12 PM

HP Recommended
Product: HP TouchSmart 610-1150y Desktop PC

i tried using hp cloud recovery but it wont work it keeps saying. my product id does not match or invalid please contact hp support. i also tried using hp support assistant but its just the same product id i already tried and failed

Category:
1 REPLY 1

‎02-21-2023 07:17 AM

HP Recommended

Hi:

 

Your PC is too old to be supported by the HP cloud recovery tool, and since it is more than 10 years old, HP has retired support for the model series.

 

The only place I know of where you can still find drivers for your PC would be from this reputable 3rd party driver website:

 

HP TouchSmart 610-1150y drivers (driverscollection.com)

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