incorrect warranty information

[fireguy1978ret]

(I apologise if this is the wrong thread.)

Hi,

My desktop is showing my warranty as expired which is clearly not the case as my warranty certificate states 2018

I contacted HP shortly after I bought it, April of last year to tell them it was incorrect at the time, showing only the standard 1 yr warranty.they said they would update it to the proper date 3 yrs hence.

I have spent another 45 minutes on the phone today only to be told again!!! to provide proof of purchase and proof of warranty. is it not enough that I provide the warranty certificate number?

Forgive me but it is not rocket science to enter the warranty details into a database, they say it is not that simple, I beg to differ.

I have just purchased another HP laptop x2 convertible with an additional 1 yr warranty and I am expecting to have to go through all this yet again.

If the email I have sent to prove purchase etc does not resolve the situation where is my next port of call?

Regards

[kevin-t]

@fireguy1978ret

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

[fireguy1978ret]

Hello,

I really appreciate the reply and have indeed received an email as you said I would.

regards

Bob

[fireguy1978ret · Accepted solution]

Just to say a big thanks for your help,

my warranty status is now showing the correct information.

regards

Bob