• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about Hotkey issue, Click here to check it out!
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎12-28-2016 03:07 PM

HP Recommended
Product: pavilion p7-1254
Operating System: Microsoft Windows 7 (64-bit)

I install a new harddrive in my computer like a hundred times befor, I have factor disk (easy ok )  ha!

Put in disk 1  and up pop this error.

       this cd contains a backup software of the originally  installed on a hp pavilion pc,

If you are receving this message on a hp pavilion,please call hp support. that it no way out .

 all they want is  $$$$$$    

 

 

 

                              Thanks   Floyd

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-29-2016 02:44 AM - edited ‎12-29-2016 02:47 AM

HP Recommended

HP does not sell the recovery media for your desktop as it is more than three generations past the current desktop models in the market.

 

 

If you download a Windows 7 ISO you should be able to use it to install the operating system.  

 

Use the OS license activation key on the Microsoft Windows certificate of authenticity sticker that should be on the side or rear of your desktop PC..

 

There will be twenty-five characters in the key. 

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎12-29-2016 02:44 AM - edited ‎12-29-2016 02:47 AM

HP Recommended

HP does not sell the recovery media for your desktop as it is more than three generations past the current desktop models in the market.

 

 

If you download a Windows 7 ISO you should be able to use it to install the operating system.  

 

Use the OS license activation key on the Microsoft Windows certificate of authenticity sticker that should be on the side or rear of your desktop PC..

 

There will be twenty-five characters in the key. 

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎12-30-2016 04:29 PM

HP Recommended

 well+

 

 

well as it turne out i was doing this for a friend and gave me the wrong recovery disk ,so i just fdisk an format and install a old win 7 and used his coa\  thanks---floyd

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.