Showing results for 
Search instead for 
Did you mean: 
Level 2
33 12 0 0
Message 1 of 2
Flag Post


intel graphics driver

HP Recommended
Hp ProDesk 400 G3 SFF
Microsoft Windows 10 (64-bit)

Ok, I have an update for Intel Graphics Driver,this is the 3rd day that the install failed. I had a GeForce GT730 graphics card installed when I purchased this desktop. Do I even need this update since I use the Nvidia card? Either way I need to know why this update won't install. I just uninstalled HP Support Assistant and reinstalled it because it wouldn't open and re-installed it and one of the 1st 3 updates I tried to install the graphics driver won't update.

Level 21
Level 21
127,871 118,049 19,201 29,346
Message 2 of 2
Flag Post
HP Recommended



Ignore the Intel graphics driver update.


The driver won't install because the onboard Intel graphics adapter is disabled by default, since you have the GT 730 installed.


You would have to remove the nVidia graphics card to install the Intel graphics driver update, and I see absolutely no value in doing that.


You would have to first uninstall the nvidia graphics adapter and driver in the device manager, then shut down the PC, then remove the nvidia card, restart the PC, and then let the HPSA install the Intel graphics driver update.


Then the correct way to install a graphics card would be to uninstall the Intel graphics adapter and driver in the device manager, shut down the PC, install the nvidia graphics card, restart the PC, and install the nvidia graphics driver again.

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation