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‎11-26-2022 02:57 AM

HP Recommended
Product: OMEN 30L Desktop PC GT13-1000a (207P6AV)

i updated my omen 30l through hp which did my bios as well as other bits and now i have no usb  for keyboard mouse and no power to my monitor no signal can anyone help please.. i have three months warranty still on this machine...

thanks for any help

Category:
4 REPLIES 4

‎11-26-2022 12:09 PM

HP Recommended

Hi.

 

Which specific configuration does your desktop PC have?

 

Does it have a discrete video card or does it use the Processor graphics solution?

 

Did you make any changes to the video output connection to your display?

Some people make the error of not  connecting the display connector to the video card if one is present and connecting to the video connector on the motherboard backplane instead.

 

When there is a video card installed, the video out on the motherboard is disabled.

 

If you have a video card in the configuration, I suggest removing it to use the motherboard's video output as a temporary workaround.

 

Is the PC powering on?

Do you hear the fan come on and a power lED? 


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‎11-28-2022 10:13 AM

HP Recommended

Thanks for the reply I’ve sent it back to hp as I found out that I have 3 months warranty left on it  so I think hp bricked my mother board  with the bios updat … 

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‎11-30-2022 05:45 AM

HP Recommended

That was a wise choice.

 


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‎12-02-2022 10:20 AM

HP Recommended

well got in contact with hp they gave me a case number the desktop was being collected wednesday  30 november  so i had the day off and nobody came for the desktop so i rang up again and they said some one will collect thursday nobody came so rang once again and some body was collecting today but no ones come to collect it what is going on with hp I've just wasted three days of my life waiting for the collection of my desktop

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