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11-26-2022 02:57 AM
Product: OMEN 30L Desktop PC GT13-1000a (207P6AV)
i updated my omen 30l through hp which did my bios as well as other bits and now i have no usb for keyboard mouse and no power to my monitor no signal can anyone help please.. i have three months warranty still on this machine...
thanks for any help
4 REPLIES 4
11-26-2022 12:09 PM
Which specific configuration does your desktop PC have?
Does it have a discrete video card or does it use the Processor graphics solution?
Did you make any changes to the video output connection to your display?
Some people make the error of not connecting the display connector to the video card if one is present and connecting to the video connector on the motherboard backplane instead.
When there is a video card installed, the video out on the motherboard is disabled.
If you have a video card in the configuration, I suggest removing it to use the motherboard's video output as a temporary workaround.
Is the PC powering on?
Do you hear the fan come on and a power lED?
12-02-2022 10:20 AM
well got in contact with hp they gave me a case number the desktop was being collected wednesday 30 november so i had the day off and nobody came for the desktop so i rang up again and they said some one will collect thursday nobody came so rang once again and some body was collecting today but no ones come to collect it what is going on with hp I've just wasted three days of my life waiting for the collection of my desktop
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