kernal security check failure

[catsears]

HELP! keep getting BSOD all the time!!!! have done all the checks thru HP, other checks thru BleepingComputer, have had 3 BSODs in 1day!!!  sick and tired of it!  my computer has all updates of windows, and I could update thru HP, now I am at a loss as to whats next! my computer is getting old as am I, dont want to buy another one if I can fix this one, its been a great computer.....

so any help is greatly appreciated. be sure to speak in layman's terms as I'm not real computer saavy these days.  simple things.....but need help as soon as possible!

thanks!

ps if you suggest there's nothing more to do with this one, then how about helping me by suggesting another HP desktop that has same as this current one?  oh yeah, it keeps dropping my wifi too.....tried to update the driver for it....phewy

[ub6424]

Hello @catsears 

Sorry to hear that you are having problems ... I would like to help you.

You are using Windows 10 which is not officially supported by HP Software and Drivers.

The latest supported Windows version is Windows 8.1 (64-bit).

(1) Download and install from Microsoft Apps Store

HP PC Hardware Diagnostics Windows

or

HP PC Hardware Diagnostics Windows v1.8.2.0

(2) Run <HP Diagnostics for Windows>

 - Perform <all> available tests

(3) Please report your results ( error messages, take screenshots )

( if serial number, device id, UUID, System Board CT Number is displayed, please blur )

[catsears]

hi  thanks for the reply. could you please tell me WHAT is causing the constant bsod??  could it be something as simple as the power cord, if so, where do I get another one?

I really dont like windows 8, there was too much problem with it and didnt last long.  when I purchased this computer there was windows vista on it, then I upgraded to windows 7 when I had to.   I didnt want to go to windows 10 but....you know.  but NEVER did I have windows 8 on here!

windows 7 I think still has its info on this computer, when I look at backup it says windows 7 backup, so assume its still on this computer and hasnt totally been deleted.  I think I still have the windows 7 installation disk.  BUT I realize that 7 is no longer supported either with security, THAT concerns me greatly due to all the financial things I do here.

so do you still suggest installing the win 8?  thanks for your help and patience.

[ub6424]

Hello @catsears 

---

@catsears wrote:

hi  thanks for the reply. could you please tell me WHAT is causing the constant bsod??  could it be something as simple as the power cord, if so, where do I get another one?

---

(1) Download and run

BlueScreenView

(2) Please send screenshot of BlueScreenView

Kind regards

[catsears]

lol, have a pic of the blue screen on my phone, but senior dummy that I am, I cant get it to the computer! when I plug in the cord from phone to computer, its not bringing up the thing I need to follow thru directions to transfer to computer.   also tried taking a pic with a camera, but when using the camera card in the computer, there is nothing on it!  wow, I should just give it all up....

anyway, let me see what I can do and will get you a pic as soon as I figure it out.  thanks for your help!

[ub6424]

Hello @catsears Keep me updated