lost admin password for recovery

[Docutech135]

iv lost my admin password..help

[zoey7886 · Accepted solution]

@Docutech135, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP laptop is asking for a power-up code or password and you don't have it, you can follow these steps to recover or bypass the issue:

Resetting Your Microsoft Account Password:

• If the password is for your Microsoft account, you can reset it using another device.
• Go to the Microsoft Recover your account page and follow the on-screen directions to reset your password.

BIOS Password Recovery:

• If the power-up code or password is for BIOS, you will need to reset or bypass it.
• You can try the following steps:
  • Shut down the laptop and remove any peripheral devices.
  • Disconnect all external devices and power cables.
  • Try removing the battery (if the battery is removable) and hold the power button for 15-20 seconds.
  • Reinsert the battery and try powering on the laptop.
• Also, you may refer to this guide: HP Notebook PCs - Recovering the BIOS (Basic Input Output System) | HP® Support

Also, you can refer to this post by the community experts: Solved: HP BIOS ADMIN PASSWORD LOST - HP Support Community - 5873081

If this doesn't work, we may need to consider getting the device repaired, as HP doesn't set a default admin password. In that case, the system board might need to be addressed.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps.

Take care and have a good day.

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Regards,