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‎01-22-2018 10:59 PM

HP Recommended
Product: HP Compaq dc5800 Small Form Factor PC
Operating System: Microsoft Windows 7 (64-bit)

I upgraded to windows 7/64 for the user per his personal request and found out that the product key has been removed by tech who set up puter originally. How do I get the product key.  User wanted win/7  because he is familiar with it. The original O/S was Vista 2009

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-22-2018 11:05 PM

HP Recommended

Hello @Whooinhell2000

 

Thank you for posting in the HP Support forum.

 

If the computer originally had Windows Vista, then it has a Vista key, not Windows 7 key.

 

The key for Vista and 7 can only be found from the COA sticker attached to the PC (usually on the bottom of a notebook, or the side of a desktop PC). If the COA sticker is gone, no way to obtain the key

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

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2 REPLIES 2

‎01-22-2018 11:05 PM

HP Recommended

Hello @Whooinhell2000

 

Thank you for posting in the HP Support forum.

 

If the computer originally had Windows Vista, then it has a Vista key, not Windows 7 key.

 

The key for Vista and 7 can only be found from the COA sticker attached to the PC (usually on the bottom of a notebook, or the side of a desktop PC). If the COA sticker is gone, no way to obtain the key

 

 

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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‎01-22-2018 11:14 PM

HP Recommended

Thank You  I/T 

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