• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-27-2023 02:09 PM

HP Recommended
Product: HP ZBook 15 G4
Operating System: Microsoft Windows 10 (64-bit)

I have a HP ZBook 15 G4, It had a motherboard issue and I have purchased a new one and fitted it.

The laptop is working fully as far as I can tell. Up to yet no issues. However on starting it has 2 red banners at the top of the screen that say

System booting in manufacturing mode followed by a 2 digit number that counts down on every start up

and

Your system is not fully configured. Please contact HP Customer Support,

 I have figured out that the reason is, missing product Information

Under the following category' s 

Feature Byte

Build ID

Serial Number

SKU Number

Product name

It has a code System Board (OOA)

All the information on the casing has worn off, so I do not have any of this information, I also do not have the original box, it came in.

 

Im sorry its a long post, But can someone give me some guidance on how to resole this.

Also the countdown has reached 1, is there anything supposed to happen when it reached 0?

 

Kindest regards Patrick

 

Category:
2 people had the same question
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.