mouse turns off

[vetter007]

Wireless mouse contineously turns off after a very short time.  New wireless mouse.  New battery's.   In order to restart the mouse I have to turn it off and back on again.  Then a few seconds later it turns off again in the middle of using it.  Very frustrating.  Can't find any settings that fix the problem.  The mouse driver appears to be current.

[A4Apollo]

Hi! @vetter007, Welcome to HP forums.

I understand the wireless mouse turns off within a short time.

Don't worry I will try to help you out.

Have you tried connecting the receiver to a different port or different PC?

Please try the steps recommended below.

Expand the “Mice and other pointing devices” section, highlight your mouse listing and then select “Uninstall”. Then choose Action – > Scan for Hardware Changes and this should bring your mouse back to life.

1) Press Windows key and X at them same time, then choose Power Option. 

2) On the left side of the pane, click Choose what the power button does. 

3) Then click on Change settings that are currently unavailable. 

4) Make sure that the box for Turn on fast startup (recommended) is empty. Then hit Save changes button to save and exit.

5) Restart your computer now. All drivers will be initialized on startup now. So the time needed to start your computer might be longer, but it works for quite some users. See if this suits you.
Step Three: Clean Reinstall Mouse Driver

NOTE: This step requires you to have a working pointing device, be it a pointing pen, speech recognition, touchpad or remote control from a different computer. 

 Also, Update Wireless Mouse Driver

NOTE: It is suggested that you use remote control feature to proceed with the following method. 

1) Press Windows key and X at the same time, then choose Device Manager. 

2) Expand category Mice and other pointing devices. Then right click on the wireless mouse that you have and choose Update Driver Software…. 

3) Choose to Browse my computer for driver software.

4) Then choose Let me pick from a list of device drivers on my computer.

5) Un-tick the box for Show compatible hardware. Then choose randomly one of the devices listed. Click Next to continue.

6) You will be prompted with the following notification. Click Yes to continue.

7) When the installation finishes, you need to restart your computer for the change to take effect. 

😎 When you restart, go through the process again. When you are at the following window, tick the box for Show compatible hardware. Then choose the right driver for you. Hit Next to continue. 

9) When the install finishes, update it via the Device Manager. Then restart your computer. Your computer should identify your mouse now.

Let me know if this helps!

Have a great day ahead! 🙂

[vetter007]

I appreciate your quick detailed (and I must say correct) actions to take to resolve the problem.  I also need to provide additional background regarding what avenues I proceeded to take prior to your suggestions. When purchasing the desktop online thru the HP website I also purchased the extended service agreement from HP. 

I made followed up through Support.HP.COM via the service agreement (1-800-474-6836 tech support).  The 1st technician insisted he connect to my PC.  Don't normally agree to this type of access to my equipment, but permitted it.  Once he took control, he essentially covered the bases you suggested.  It didn't correct the problem.  He had a real problem actually understanding the real problem.  When finished his work had a terrible problem understanding the problem was not corrected and insisted on having a replacement mouse mailed to me even though I explained that the new mouse I had already purchased also experienced the same problem.  He eventually evaluated the call to his supervisor who then went through the same steps during his direct connection to my PC.  He asked me to restart my PC a number of times.  When attempting to reconnect to my internet connection after the final restart I was unable to access the internet via the DSL modem and my personal Linksys WRT1900AC router.  Somehow he wiped out all of my information stored that permitted me to automatically connect through my router.  At that point the technician said to reset my router and he would call back in 10 minutes.

That return call has never happened and that was 2 days ago.  Needless to say I was concerned that everything stored on my PC and the home network itself had been compromised.  I then sit down and reconfigured my home router.  When going through the various configuration screens I noticed the Time Zone had been changed from US East Coast time to India!!!  Not sure what all actually occurred during his direct connection to my PC and to what extent things could have or may have been compromised.

Normally after one of these sessions you receive an email follow-up regarding the session.  Nothing ever received to date or a follow-up call.

I've since purchased a non-wireless mouse and the problem has gone away.  My guess is the real problem was a problem internal to the PC itself.  FYI....the Case# assigned to the effort was 3038652462. 

I'm hoping someone from HP senior managment is actually made aware of the what happened in my situation and eventually takes action to improve their overseas contracted support service.

Thanks again for your quick response and information.

[A4Apollo]

@vetter007, 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).
Thank you for visiting the HP Support Forum.

Regards

Chetan

[jagman_55]

Did the "appropriate team within HP." EVER REPLY???