my Envy desktop will not shut down

[msmaven]

I hope this is the right board for this question. If not please tell me which one to choose.

Problem: The computer will not shut off using the onscreen commands. If I click Power/Shut down it only restarts and the lock screen reappears. Same happens when I use the keyboard commands to shut down. To really shut down I need to press the power button and hold. 

Is this a Windows 10 issue? I could not find any Power commands under Settings or Control Panel that address it. 

Any suggestions welcome. 

[msmaven]

Disregard this query. I was able to get it to shut down by unclicking the fast start command in the invisible power commands. I don't know why it worked but it did. Why should a command like that be invisible? Another example of how counterintuitive Microsoft software is.

[Echo_Lake]

@msmaven

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

• Did this happen after a recent window or software update?
• Have you made any hardware/software changes?
• Is everything working fine, or would you require any further assistance? 

Keep me posted for further assistance.

[msmaven]

This is a brand-new computer. It never fully shut off until I unclicked 'turn on fast startup' which was listed as an 'unavailable command,' in Control Panel under 'define power buttons.' I don't know what benefit I may be missing but not having 'fast startup' but at least it turns off.  Thank you, I will be back if I have more problems.

[Echo_Lake]

@msmaven

Thank you for posting back. 

I am glad to know that you managed to isolate the issue of relevance. Please reach out again for any further assistance.

Have a nice day ahead.