my case ID [edited]

[mamagon]

Sorry for this post message not technical issue .

Getting HD problem . try to F11 recovery →unable to solve .

call center told me replace HD for me .

But malaysia Kuala Lumpur service team no one help me ...

I was calling HP call center english team  .

Always answer the same , malaysia service team  will contact you  end of the day .

However , untill now no one contact me .

I understand select english option connect to other country .

I"m Foreigner , not local malaysian .

Try to select  bahasa malaysia  , they told me please call english team ,

 we can not support you because this case create by english team .

very inconvenient and not service mind  .

Not  help customer if you are  Foreigner   ?

[IT_WinSec]

Hi @mamagon

Welcome to the HP Support forum.

Please, clarify several things:

Where is the PC purchased from (what country) ?

Where are you originally from and where you are located now ?

How did you contact HP (via phone ?) What phone number did you use ?

[mamagon]

purchased in malaysia last month .
my location in malaysia too .
but i can not speak local language .
so, contact english team via phone .
1800 88 8588 hp careline .

[IT_WinSec · Accepted solution]

Hi @mamagon

Thank you.

I am sorry for the inconvenience caused. I have asked HP internally to check this issue. Hopefully, they will reach back to you soon. You may be contacted here in private in the following days.

[mamagon]

Thanks .
I hope malaysia service team contact me ASAP .