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mimi98
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Message 1 of 2
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my computer locked cannot do a forgot password

‎05-17-2020 08:27 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I've tried to restore to  an earlier date but keep getting message something wrong w/file could not restore, and I cannot pick anyother date.  I can't even click on the forgot password.  I believe what happened my baby was hitting the buttons and just locked up the computer and/or changed the password some how with the button hitting.  My computer is old all I know is that its a HP

1 REPLY 1
Cheron-Z
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Message 2 of 2
Flag Post

‎05-17-2020 09:44 PM

HP Recommended

@mimi98

 

 Thank you for using HP Support Community.

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region.

I work on behalf of HP
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