hi
open the super administrator account as shown here
https://www.maketecheasier.com/activate-super-administrator-account-windows/
once logged into this account, create a new user account
try to transfer the data to this new account
Once everything is ok, delete the HS account, you can wait the time to be sure you have not forgotten anything
deactivate the super administrator once the new account is functional
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Attention
A bios update is not without risk!
Be aware that if you are offered to do so, it will be at your own risk, the computer may become unusable, think about it
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