• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Pavilion - 14-al107nt

My english is very bad , sorry about it.

My computer uploded itself and when ı opened again, my account didnt open , temporery account opened ı tried to reach my account but ı didnt. All my fiels are still in my computer but ı cant reach it. I dont know what to do. Please help , when ı opened my computer, it is look like brand new, but ı have a lot of fiels how can fix it? 

1 REPLY 1
HP Recommended

hi

open the super administrator account as shown here

https://www.maketecheasier.com/activate-super-administrator-account-windows/

 

once logged into this account, create a new user account
try to transfer the data to this new account
Once everything is ok, delete the HS account, you can wait the time to be sure you have not forgotten anything

deactivate the super administrator once the new account is functional

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.