01-11-2012 08:39 AM
What model of PC do you have?
What operating system?
Did you make any changes to the PC prior to this issue occuring (changes such as installing new software or adding new hardware)?
01-11-2012 08:50 AM
Do you know what specific Pavilion model number it is (such as a1310y)?
Do you know what your son was doing on the PC before he left it?
Have you tried shutting it down and then turning it back on? You can force the PC to shut down by pressing and holding down the power button for about 5 seconds.
01-11-2012 08:54 AM
he printed a paper and then that was it...he said
yes - I did the and now it says
reboot and select proper boot devices
or insert boot media in a selected boot device and press a key
01-11-2012 09:21 AM - last edited on 04-26-2017 03:46 PM by Omar-E
Hmmm...it sounds like something is going on with the hard drive. You'll need to see if your PC is recognizing the hard drive and if not, you may want to open the PC and unplug then replug in the cables to the hard drive.
Try the steps in this HP support document on troubleshooting startup issues:
https://support.hp.com/us-en/document/c05336130 (Link Updated 04/26/2017)
Let us know how it goes.
01-11-2012 10:45 AM
Does the computer get to the blue HP logo screen? Make sure you press f10 multiple times as soon as you start the PC and see that logo screen.
01-11-2012 10:55 AM
It does nothing except sometimes it goes to the error screen saying reboot and select proper bood device or insert boot media in selected boot device and press a key
01-11-2012 11:03 AM
I see in the 1st, 2nd, 3rd and 4th drive it says none
if I follow the instructions and reset the bois - it says load set up defaults - if I do that will I loose anything on my hard drive?