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Mister_Do
Level 10
Level 10
2,174 2,102 101 386
Message 11 of 32
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Resetting the BIOS shouldn't affect the data on your hard drive.

...an HP employee just trying to help where I can, but not speaking on behalf of HP.
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tosha77
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Message 12 of 32
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my computer will not go past the blue screen

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Mister_Do
Level 10
Level 10
2,174 2,102 101 386
Message 13 of 32
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Hi tosha77,

 

What model number of computer do you have?

 

What operating system?

 

Can you explain more about your issue? For example, did you make any changes to the PC before this happened (add/update hardware or software)? Do you hear the computer fans turn on? Does it just stay frozen on the blue HP logo screen?

 

The more you tell us the, better we can help.

...an HP employee just trying to help where I can, but not speaking on behalf of HP.
doram76
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Message 14 of 32
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It said your computer to start blue screen
doram76
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Message 15 of 32
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I think I was trying to update I am. Not good in computer I do hear a fan
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doram76
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Message 16 of 32
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No the logo HP come on an goes off black screen
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Dokie
Level 7
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Message 17 of 32
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Hi! I'm not a HP employee! I see at least three different members asking for help on this Message. That makes it very difficult to help. There are many things that can cause a blue screen. Can anyone get into the safe mode (F8)? Has anyone created a system repair disc?? Does anyone have a live CD that you can use to boot with??

 

http://www.howtogeek.com/163452/everything-you-need-to-know-about-the-blue-screen-of-death/

 

Useful Tips for Dealing With BSODs

BSODs have a variety of root causes, but these tips will help you deal with many blue screens:

  • Use System Restore: If your system recently started blue-screening, use System Restore to roll its system software back to a previous state. If this works, you’ll know that it’s likely a software problem.
  • Scan for Malware: Malware that digs deep into Windows and gets its hooks into the Windows kernel at a low level can cause system instability. Scan your computer for malware to ensure buggy malicious software isn’t causing it to crash.
  • Install Updated Drivers: An incorrectly installed or buggy driver can lead to crashes. Download the latest drivers for your computer’s hardware from your computer manufacturer’s website and install them — this may fix BSODs caused by driver problems.
  • Boot Into Safe Mode: If your computer is blue-screening every time you turn it on, try booting into safe mode. In safe mode, Windows loads only the essential drivers. If a driver you’ve installed is causing Windows to blue screen, it shouldn’t do so in safe mode. You can work on fixing the problem from safe mode.
  • Check for Hardware Problems: Blue screens can be caused by faulty hardware in your computer. Try testing your computer’s memory for errors and checking its temperature to ensure that it isn’t overheating.
  • Reinstall Windows: Reinstalling Windows is the nuclear option. It will blow away your existing system software, replacing it with a fresh Windows system. If your computer continues to blue screen after this, you likely have a hardware problem.
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RustyCar
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Message 18 of 32
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my hp desktop will not bootup i have tried doing a recovery from disk that i got from hp but was unsuccessful i got a message that i need an operating disk or something of the sort. my desktop is hp windows vista can you help me

when i called hp they told me they can't help me

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Mister_Do
Level 10
Level 10
2,174 2,102 101 386
Message 19 of 32
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Hi RustyCar,

 

Try the steps explained in this HP Support document on the PC not starting:
HP and Compaq Desktop PCs - Computer Does Not Start (Windows Vista)

 

Regarding troubleshooting system recovery, try the steps in this HP support document:
HP and Compaq Desktop PCs - Troubleshooting System Recovery Problems (Windows Vista)

 

I hope this helps.

...an HP employee just trying to help where I can, but not speaking on behalf of HP.
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Dragon1116
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Message 20 of 32
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I am having the same issue,  

after loading an HP update! I keep getting the blue screen of death!!! :catmad:

 

I tried all the steps posible to get rid of the blue screen, but it keeps coming back, I even tried formatting it but it stops at loading files and it goes back to the blue screen! Could it be a bad hard dirve?

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