my printer is grey in control panel and doesn't print.

[bethy2shoes]

My printer prints a test page but nothing from my PC. The printer icon is grey in my Control Panel. I get this message from HP Customer Support, but neither link helps:

We can't seem to find the page you were looking for. Try going back to Support Home or use our Diagnostic Solutions to resolve your product issues.

[Jerry_57]

Hi @bethy2shoes,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

I understand your printer icon is greyed out in the Control Panel, but still prints a test page; it indicates a connectivity issue or configuration problem between your printer and PC. Here are the steps you can take to resolve the issue:

Step 1: Check Printer Status

Ensure the Printer is Set as Default:
 

• Navigate to the Control Panel > Devices and Printers.
   
• Right-click on your printer and select "Set as Default Printer."

Verify Printer’s Status:
 

• Right-click on the printer icon and click on "See what's printing."
   
• Click on "Printer" from the top menu.
   
• Make sure "Use Printer Offline" is not checked. If it is, click it to uncheck.

Step 2: Update or Reinstall Printer Drivers

Update Printer Drivers:
 

• Go to the Official HP® Support and search for drivers specific to your printer model.
   
• Download and install the latest drivers.

Reinstall Printer Drivers:
 

• Open the Control Panel > Devices and Printers.
   
• Right-click on your printer and select "Remove device."
   
• Disconnect the printer from the PC.
   
• Reconnect the printer and follow the setup instructions to reinstall the drivers.

Step 3: Check Network Connection

For Network Printers:
 

• Check that your printer is connected to the same network as your PC.
   
• Restart the router and printer.

For USB Printers:
 

• Ensure the USB cable is properly connected.
   
• Try using a different USB port on your PC.

Step 4: Try Printing from Another Program

• Test printing from a different program to see if the issue is software-specific.
   

I hope this will help.
 

Take care and have a good day.

Jerry_57
HP Support