my webcam is blurry/fuzzy.

[Rinzou]

My webcam is blurry and very light.  It used to work perfectly.  How do I fix it?

[asmita6658]

@Rinzou

Greetings!

Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, the Webcam is not working.

Don’t worry, I’m here to help you resolve this issue.

Let's try these steps -

Step 1 Hard Reset -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Press and hold down the power button for 15 to 20 seconds. 
4) Plug-in the Adapter. 
5) Try to turn on the computer. 

Step 2 Re-install the Webcam driver -

1) In Windows, search for and open Device Manager.

2) Expand the Imaging Devices.

3) Right-click on the HP Webcam and select Uninstall.

4) Confirm the uninstallation.

5) Restart the computer to reinstall the Webcam driver.

If the issue still persists, test the hardware.

Step 3 Test the Webcam -

1) Shutdown the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3) Press F2 once.

4) Go to Component test.

5) From the list, run the Webcam test.

If the Webcam test passed, try these step -

Step 4 System Restore -

1) Shutdown the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3) Press F11 once for System Recovery.

4) Choose the Keyboard Layout.

5) Click on Troubleshoot.

6) Go to Recovery Manager and click on System Restore.

7) Choose a Restore point or a Restore date when the computer was working fine.

😎 Click on OK to initialize the System Restore.

Step 5 System Recovery -

1) Shutdown the computer.

2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears.

3) Press F11 once for System Recovery.

4) Choose the Keyboard Layout.

5) Click on Troubleshoot.

6) Go to Recovery Manager and click on System Recovery.

Note : System Recovery will delete everything that you had saved or installed on the computer.

Hope this helps!

Let me know how that goes.

To thank us for our efforts to help you, click here to access your public post and Select -"Accept as solution" and click on the  "Thumbs up". 

Have a great day ahead 🙂