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‎01-06-2020 05:03 PM

HP Recommended
Product: pavilion 27 all in one
Operating System: Microsoft Windows 10 (64-bit)

I can not reset the factory setting by all means. Need a recovery usb drive.

3 REPLIES 3

‎01-06-2020 05:44 PM

HP Recommended

Hi:

 

What is the full model number or product number of your PC?

 

Use this guide to find that information...

 

https://support.hp.com/us-en/document/c01492484

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‎01-06-2020 06:11 PM

HP Recommended

ID: x6c36AA#ABA

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‎01-06-2020 06:21 PM

HP Recommended

Hi:

 

Your PC appears to be supported by the HP cloud recovery tool.

 

Here is an info link for how to use that utility...

 

https://support.hp.com/us-en/document/c06162205

 

If you plan on using the tool on another Windows PC, there is a trick you need to do in order to get the tool to recognize your PC's product number.

 

Enter the product number in the cloud recovery tool window where indicated.

 

Then immediately press the Enter key.

 

If you click off that window, it will return an invalid product code error.

 

You want everything to be grayed out except for the Next button on the lower right side of the window.

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