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HP Recommended

My son locked himself out of the account on his computer and I need to factory reset the computer to original purchase mode because he does not remember any account Information

1 REPLY 1
HP Recommended

I don't believe you can do that with the internal reset function because it requires the current password to run.

 

We are not allowed to assist you with bypassing passwords because we have no way to verify computer ownership from here.

 

If you take this to a local computer repair shop, they might be able to get you access to it again.

 

Good Luck



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