cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
joetony
New member
1 0 0 0
Message 1 of 3
169
Flag Post

need to reload windows 10 but unable to do. will not reboot and features missing like the start menu

HP Recommended
pavillion 23
Microsoft Windows 10 (64-bit)

i am trying to re install windows 10 but i am unable to. i get to approx 30% and then i get an error to contact microsoft. I have also lost my recovery disks

2 REPLIES 2
WAWood
Level 16
Level 16
34,565 27,001 3,122 6,751
Message 2 of 3
Flag Post
HP Recommended

@joetony 

This issue is often due to a failing drive. So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.



I am a volunteer and I do not work for, nor represent, HP
Was this reply helpful? Yes No
itsmyname
Level 9
3,508 3,475 137 419
Message 3 of 3
Flag Post
HP Recommended

 I have also lost my recovery disks

 

Did you really have a set of Recovery Media? 

 

Over the years, HP has stopped making the disks, to be shipped with a new computer. Instead, they have added a utility program onto the computer that lets you create your own Recovery Media - usually 2 or 3 "blank" DVD-recordable disks, or one 8GB to 16GB memory-stick.  

 

Also, there might be a "Recovery Partition" (4 GB to 16GB) as a small partition on your current disk-drive. It is possible to boot from that partition, and then to create the Recovery Media.

 

But, it is quite possible that your disk-drive is failing. However, it might have enough residual "health" to use free software, such as "Macrium Reflect" to read from your disk-drive, and create a "clone" of the disk-drive onto a brand-new disk-drive. Then, like changing an automobile-tire, remove the current disk-drive, and connect the new disk-drive, and boot from the "clone" disk-drive.  Note that you should download & install Macrium Reflect on another computer, and get it to create a "bootable" version of the software. Boot your computer from that bootable version, with both the current and the new disk-drives attached, and then do the cloning process.

 

 

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation