cancel
Showing results for 
Search instead for 
Did you mean: 
bomar2
New member
6 2 0 0
Message 1 of 2
217
Flag Post

Solved!

page fault in non-paged area fault and can't recover

HP Recommended
HP15-ay039wm

Windows 10

Screen goes from HP recovering to blue with page fault in nonpaged area fault.

F11 does nothing...  still comes up with looping issue above.

F10 brings up set up utility but can only go yes/no .. can not move anywhere else.

Escape ..   went in and changed to dvd/cd to try recovery disc..  will not boot from that.

Escape..  F10  brings up setup utility and can move around but don't know what will do any good in there.

 

Google says to go back to a previous point..  I don't know if anything is set for a previous point,  but also can't find a way to do it.

 

I have tried changing secure boot to disable for recovery discs ..  still nothing..   It comes up with HP ..  and then goes to a dark blue blank screen..  then back to error page..   never says anything about pressing any key to continue.

Tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
WAWood
Level 16
Level 16
32,803 32,703 2,976 7,306
Message 2 of 2
Flag Post
HP Recommended

@bomar2 

 

Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do in THIS self-help Community.

You have a couple of different options to chose from ...

--------------------

The first is that of specialized forums where where folks have vast experience troubleshooting, diagnosing, and suggesting repairs for BSODs. These are available depending on the OS involved, as follows:

The community Win10 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there: https://www.tenforums.com/bsod-crashes-debugging/
--------------------

The second is using free software to examine the logs that BSODs produce. This app is known as bluescreenview and is available from NirSoft, from here: https://www.nirsoft.net/utils/blue_screen_view.html

You will then have to go online to do searches with that information to get further suggestions about what to do.

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Tags (1)
1 REPLY 1
WAWood
Level 16
Level 16
32,803 32,703 2,976 7,306
Message 2 of 2
Flag Post
HP Recommended

@bomar2 

 

Bluescreen failures (i.e., BSODs) are notoriously difficult to diagnose and to fix -- far beyond what WE typically can do in THIS self-help Community.

You have a couple of different options to chose from ...

--------------------

The first is that of specialized forums where where folks have vast experience troubleshooting, diagnosing, and suggesting repairs for BSODs. These are available depending on the OS involved, as follows:

The community Win10 forums has a section devoted to diagnosing BSODs. So, your best bet would be to post your problem there: https://www.tenforums.com/bsod-crashes-debugging/
--------------------

The second is using free software to examine the logs that BSODs produce. This app is known as bluescreenview and is available from NirSoft, from here: https://www.nirsoft.net/utils/blue_screen_view.html

You will then have to go online to do searches with that information to get further suggestions about what to do.

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP

View solution in original post

Tags (1)
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation