paper jam when printing from computer

[alex1741]

I can print a document but when I print from the computer it says paper jam

[Dragon-Fur]

@alex1741 

Welcome to the HP Community Forum.

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@alex1741 wrote:

Product:  Unknown

Operating System:  Unknown

Software / Application:  Unknown

Connection Type:  Unknown

I can print a document but when I print from the computer it says paper jam

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Lots of "unknown" bits.

Ideas...

• Unknown printer is dirty / in need of maintenance or cleaning.

• Printer is not aware of the paper size / type used in the job settings as compared to the paper loaded in the printer.

• The settings are incomplete - perhaps missing the paper size and type needed for the current job.

• The settings are complete but in conflict - that is, the paper type is not compatible with one of the other settings.  For example, possible conflicts can include (and are not limited to): mis-matched paper size / type, selected borderless for an unsupported paper size or type, selected booklet for an supported paper size / type, Source (Tray) is not compatible with the selected paper size and / or paper type.

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