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HP Recommended

I can print a document but when I print from the computer it says paper jam

1 REPLY 1
HP Recommended

@alex1741 

 

Welcome to the HP Community Forum.

 


@alex1741 wrote:

Product:  Unknown

Operating System:  Unknown

Software / Application:  Unknown

Connection Type:  Unknown


I can print a document but when I print from the computer it says paper jam


 

Lots of "unknown" bits.

Ideas...

 

  • Unknown printer is dirty / in need of maintenance or cleaning.

 

  • Printer is not aware of the paper size / type used in the job settings as compared to the paper loaded in the printer.

 

  • The settings are incomplete - perhaps missing the paper size and type needed for the current job.

 

  • The settings are complete but in conflict - that is, the paper type is not compatible with one of the other settings.  For example, possible conflicts can include (and are not limited to): mis-matched paper size / type, selected borderless for an unsupported paper size or type, selected booklet for an supported paper size / type, Source (Tray) is not compatible with the selected paper size and / or paper type.

 

 

HP Printer Home Page - References and Resources

Learn about your Printer  - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), Supplies, and more

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Dragon-Fur

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