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HP Recommended
hp pavillian 2350
Microsoft Windows 10 (64-bit)

I wasnt sure where to post since it seems like i have two issues going on at once.

My disc drive all of a sudden stopped reading certain discs. i did a reset of windows 10 keeping all files,after doing all the hardware checks (i think) that i googled.It still is not reading my photo elements and other program discs,but will read the laser cleaner and canon software disc. when i insert the photo elements  and some back up picture discs i can here it trying to spin

 

the second issue is since the reset im having a hard time waking my monitor up,after a restart. i have to power it down,unplug,tap power to make light go off in back then plug back in and then it will come on.

also the light next to power button,on pc tower,should that be flashing blue? because it is flashing orange.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

> after trying DVDs that I know work, and also my Photo Elements software that is says DVD on

> it it it appears, it is not able to read DVDs.

 

Since CD and DVD media physically are the same size, but the capacities are quite different (700 MB versus 4700 MB), it's apparent that the mechanism to read "high-density" media has failed.

 

If you need to read DVDs, it is necessary to replace the CD/DVD drive.

 

View solution in original post

12 REPLIES 12
HP Recommended

> It still is not reading my photo elements and other program discs, but will read the laser cleaner and canon software disc.

> when i insert the photo elements  and some back up picture discs i can here it trying to spin.

 

Are some of those disks CDs and some DVDs?

 

Will your optical device read one type, but not the other?

 

HP Recommended

I assume that your computer is: http://support.hp.com/us-en/document/c03531729

and that the monitor is a separate component.

 

> the light next to power button, should that be flashing blue? because it is flashing orange.

 

What manufacturer and model-number of your monitor?

 

Many monitors "flash orange" when they are in "power-saving" mode, or when they are not connected to a computer.

Check that the cable between the monitor and the computer is tightly connected at both ends.

 

Maybe, borrow a different cable, and try it.

 

Maybe, borrow a different monitor, and try it.

 

Get back to us.

 

 

 

 

HP Recommended

Are some of those disks CDs and some DVDs? 

 

Will your optical device read one type, but not the other?

 

the cd/dvd cleaner it reads ,and my canon software is cd and it reads

HP Recommended

 

im sorry i didnt word that well in my original post,it is the pc tower that has the orange flashing light. ive have gone back and corrected that. the tower is hp and the monitor lg

 

 

 

I assume that your computer is: http://support.hp.com/us-en/document/c03531729

and that the monitor is a separate component.

 

> the light next to power button, should that be flashing blue? because it is flashing orange.

 

What manufacturer and model-number of your monitor?

 

Many monitors "flash orange" when they are in "power-saving" mode, or when they are not connected to a computer.

Check that the cable between the monitor and the computer is tightly connected at both ends.

 

Maybe, borrow a different cable, and try it.

 

Maybe, borrow a different monitor, and try it.

 

Get back to us.

HP Recommended

 

> it is the pc tower that has the orange flashing light.

 

Many computers "flash orange" when they are "sleeping" in "power-saving" mode.

 

Pressing any keyboard key should "wake" the computer.

 

HP Recommended

> the cd/dvd cleaner it reads ,and my canon software is cd and it reads.

 

That "cleaner" disk probably is a CD-ROM, not a DVD.

 

What disks do *NOT* work in your computer?

Do those disks work in some other computer?

 

 

HP Recommended

 It is flashing orange even when pc is awake

HP Recommended

 after trying dvds that I know work,and also my photo elements software that is says dvd on .

it appears,its not able to read dvd,s

HP Recommended

> It is flashing orange even when pc is awake.

 

Some computers have two side-by-side lamps: one that blinks whenever there is disk-drive input/output, and one that shows "flashing orange" when the computer is sleeping, or when the motherboard has detected some problem.

 

See: http://support.hp.com/us-en/product/HP-Pavilion-p6-Desktop-PC-series/5295969/model/5296980/manuals

for the manuals for your computer.  Maybe, one of those manuals explains the "color" and "flashing" of the lamp.

I'm "leading the horse to water". 

 

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