• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎02-24-2017 11:23 PM

HP Recommended

> after trying DVDs that I know work, and also my Photo Elements software that is says DVD on

> it it it appears, it is not able to read DVDs.

 

Since CD and DVD media physically are the same size, but the capacities are quite different (700 MB versus 4700 MB), it's apparent that the mechanism to read "high-density" media has failed.

 

If you need to read DVDs, it is necessary to replace the CD/DVD drive.

 

Was this reply helpful? Yes No

‎02-25-2017 12:48 PM

HP Recommended
Thank i was thinking that mite be the case. I will do that.
Was this reply helpful? Yes No

‎02-25-2017 01:22 PM

HP Recommended

>  It is flashing orange even when pc is awake.

 

Lightly touch the power button.

Either Windows will start a normal "shutdown" of the computer, or the computer will "wake-up", and the "flashing orange" will become a different, non-blinking colour.

 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.