playing dvd discs on my hp desktop

[student199]

My HP CD/DVD player (SW810) checks out as operable on my pc.  I have both Real Player and VLC Media player software installed. Yet when I insert discs, they are rejected as invalid. I get error messages like:  'playback failure: can't play non-udf mastered cd; your input can't be opened. I've tried a variety of discs; none play back. Please help!

[The_Fossette]

@student199,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are unable to play DVDs.

Don’t worry, I assure you I will try my best to get this sorted.

The standard disc format that preceded UDF is called ISO-9660, which is probably the recording format of your disc. ISO 9660 traces its roots to the High Sierra Format (MAC) file system and it cannot be played on a Windows computer.

I hope that answers your question and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[student199]

Thank You.  Please inform  what I should do next to correct  my problem? Unfortunately, am not computer savvy, so will need simple instructions. As I understand your answer: my collection of discs were made using an older format  (ISO-9660), which my PC can't read.  It can only read discs formatted  by newer UDF system?b So, in order to read my discs I have to install  ISO-9660 software.  If this is correct, how do I get that software, and how do I install it. Many thanks for your patience and help.

student199

[The_Fossette]

@student199,

The DVDs are made using the MAC operating system which uses the UDF format. I recommend you uninstall and reinstall the VLC player on the computer and check whether the DVDs play using VLC player.

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[student199]

Thanks for your quick response!

I did as you said: uninstalled > reinstalled VLC player. Still no go.  On trying several CDs I get error message: "Your input can't be opened. VLC is unable to open the MRL dvd:///E:/.

My procedure is (1) insert disc (2) press playback.  If I press the start arrow at the bottom of the VLC player window, I get message about entering a 'playlist' (I don't know what 'playlist' refers to). In my previous PC I had only to insert the disc and the playback started automaticaly.

Student199

[The_Fossette]

@student199,

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!