problem in resetting PC

[AmrHal]

i want to reset my pc and i got problem when i use "Reset Pc"

my problem is :

when i  pressed on "get start" and finilzing  first step 100%  and then started again with black screen with hp logo and counted up to 35% and then get this massege " undoing changes " then get the light blue screen and massege was "

There Was A Problem Refreshing Your PC No Changes Were Made "

What i have to do for now please ? 
accualy my pc is windows based "not DOS" so i don't know what will happend if i format my partition and i think i will lose the licence .

my windows is : windows 10 single lang. home

[IT_WinSec · Accepted solution]

Hello @AmrHal

Thank you for posting in the HP Support forum.

No license will get deleted at all or get lost - your PC uses either BIOS key as every OEM Windows 8/8.1/10 >info< or it already has a >digital entitlement< from Microsoft for your computer. You may check if you have such an entitlement by going to Start -> Settings -> Update&Security -> Activation

For some reason the PC recovery fails. I recommend you

1) Perform hardware diagnostics (F2) to rule out hardware issues >> https://www.youtube.com/watch?v=6JXUp43ahHA

and

2) Perform clean Windows 10 installation to erase the information and restore the device to factory default condition. If your key is inside the BIOS or if you have digital entitlement, you should be able to activate Windows after reinstallation, don't you worry.

Windows reinstallation / clean installation :

- You can directly download Windows 10 ISO from MS site or download >> Media creation tool from Microsoft site, create installation DVD or installation USB  and  proceed with clean installation/reinstallation.

Download:

>> https://www.microsoft.com/en-us/software-download/windows10ISO

Make sure you select the proper version (64 bit / Home or Pro) 

Media Creation tool will always provide you with the latest Windows version/build - now 1709 Fall Creators Update.

- When download completes, you will need to write  the ISO image and boot from a bootable media. You will need a blank USB pendrive (min 4 GB capacity). Use the Media Creation tool.

When ready with the USB drive or with the DVD:

Please, shutdown the computer using the power button.

Insert the Windows USB thumdrive prepared previously

Power on the PC.

As soon as you press the power-on button, immediately start hitting the Esc button repeatedly (like tap-tap-tap).

This should open a HP Startup Menu

Choose F9 to open Boot options. Select the USB thumb drive as a boot option.

- Follow the on-screen instructions to install Windows 10. Perform clean installation/custom installation (not repair).

Delete all existing partitions and install Windows on Disc 0 Unallocated space

- After successful Windows installation, install drivers via Windows Update/Device Manager >> http://support.hp.com/us-en/document/c03330139

- Make sure Windows is Activated by going to Start > Settings > Update & Security > Windows Activation

- You may wish to stop some of the Windows Telemetry by using free tools such as Spybot AntiBeacon or DWS Lite

Hope this helps. Let me know how it goes

[AmrHal]

Perfect Solution, thanks
i format my partition and install windows 10 agian and like you said the licence still exist 
thanks i appreciate it alot 

[IT_WinSec]

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@AmrHalwrote:

Perfect Solution, thanks
i format my partition and install windows 10 agian and like you said the licence still exist 
thanks i appreciate it alot 

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You are very welcome !

Glad that this works for you.