• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎05-30-2023 02:48 PM

HP Recommended
Product: HP 255 G8 Notebook PC (347S4AV)

I bought a laptop with OS Windows 10 x64 20h2 installed flash drives, keyboards and mice stopped showing after 3 months. tried sfc/scannow via cmd updated the drivers in the repair shop - after that the laptop stopped loading the operating system, it constantly threw bsod out the window. reinstalling the operating system does not work due to problems with displaying flash drives, I tried fat32, ntfs under the mbr and gpt structures - it did not help.
I tried options with booting in safe mode, tried system restore using restore points - it gives errors and again the bsod screen. it is impossible to roll back to the factory settings with or without saving the data - an error! The storage device in the laptop is some kind of KIOXIA noname Please tell me what should I do to install a new operating system?

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.