problems with resetting an HP Pavilion All-in-One - 24-b230xt

[OgreJIm]

I did a system reset on my  HP Pavilion All-in-One - 24-b230xt when it restarted all I get is a black screen with a mouse pointer that shows up when I move the mouse.  Can not get it to boot up to boot sector or bios. Shows the  HP logo on startup and then the black screen. Tried to find recovery discs at HP website but was unable to. Any suggestions?

[Paul_Tikkanen]

Hi:

HP does not sell recovery disks for that model anymore.

Two suggestions:

1.  Clean install W10 for free by making a bootable USB installation flash drive with the media creation tool from the link below.

Download Windows 10 (microsoft.com)

After W10 has completed installing, you can install the drivers and available software from the PC's support page.

HP Pavilion All-in-One - 24-b230xt Software and Driver Downloads | HP® Customer Support

2.  You can order recovery media from this vendor at the link below:

Computer Surgeons - Windows 10 Home M Recovery Kit Part Number 939524-002 For PavAiO PC Model Number...

[OgreJIm]

Created the Windows 10 USB flash drive and it still does the same thing. Would it possibly work with a DVD disc?

[Paul_Tikkanen]

Are you making the PC boot from the flash drive?

It won't do it automatically.

To boot from the flash drive, turn on or restart the PC.

Immediately press/tap the ESC key to get the menu of options.

Select the F9 boot options menu and from that, select the USB flash drive and press the Enter key.

The PC should boot from the W10 USB installation flash drive and begin the setup process.

If you did that and the PC is doing what you indicated it does in your first post, then I doubt using a DVD drive would make any difference.