question on system extension

[fred429]

have a question on extensions and macOS

[Garp_senchau]

@fred429, Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share your HP unit's product number with us? 

Need help finding your product number? We've got you covered! Check out this handy guide:  Click here

Now, let's dive into the issue! Could you please elaborate on what's happening with your unit? The more details you provide, the better we'll understand the problem and the faster we can resolve it! 

We're looking forward to helping you get back up and running! 

Regards, 

[fred429]

my Product  # TOF29A .  I don't know if you could help or direct me to someone can solve my issue.

I received an alert  about System  Extension from macOS and stated that I should contact the developer for support because the extensions need to be updated or will be incompatible with futures versions of macOS.

I am so happy that you contacted me because I am at a loss.

I do not know if I have to do something on my end or someone else has to correct the problem

Thank You 

fred429

[fred429]

I replied to your email about two or three days ago.  With information you requested.  I received a notice from Apple about System Extension because the extension needs to be updated.  Could someone help me do this or is this an issue for HP?

Apple stated if I don't get the update that will damage my computer

My product # TOF29A 

[Garp_senchau]

Hey @fred429,

Thank you  for your response

When macOS gives you an alert about a system extension, it typically means that certain components of the printer software are not fully optimized for the latest macOS updates or future versions. In this case, it's important to ensure that your printer software is updated to the latest version to maintain compatibility with macOS.

Update Printer Software:

• Go to the HP Software and Driver Downloads page.
• Search for "HP OfficeJet Pro 6978" and download the latest macOS drivers and software.
• Follow the on-screen instructions to install the updates.

Update Printer Firmware (Update the firmware on an HP printer | HP® Support)

• Go to the HP Customer Support - Software and Driver Downloads page. Enter your printer model number and search for the latest firmware update. Follow the instructions to download and install the firmware update.

Check for macOS Updates:

• Ensure that your macOS is up to date. Sometimes, updates from Apple can fix compatibility issues.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,