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HP Recommended

 have an HP computer. I have an old Windows. i dont know if it's windows 10 or even windows 7. and i cant get to my main start up screen to see. right now when i turn on my computer i get the blue screen of death.

code:  0xc00021a.

i've tried pressing f9, f 10, f 11 and f 10 during start up but the mouse doesnt allow me to continue clicking once i get past a certain point. right now after pressing  f11 i am stopped at the "recovery manager" page but the mouse is not clicking so i cant even click on system recovery.

1 REPLY 1
HP Recommended

Hi @calltyshon,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your PC that is not booting into windows.

 

Please click on this link to perform a reset on your Laptop and let me know if that resolves the issue.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.