recent update has virus

[Sky2of6]

My HP desktop most recent update was corrupted. I have a major virus in my computer it keeps having a dialog box pop repeating itself. The box says" Get an to open 'ms-calculator' link.  And my ' R' key will not capitalize unless I use the caps lock key.

[zoey7886]

@Sky2of6, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding Corrupted Update and Virus Issues! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like your HP Pavilion All-in-One - 27-r114 is experiencing significant issues related to a corrupted update and potential malware infection. Here's a step-by-step guide to help you troubleshoot and resolve these issues:

Boot into Safe Mode

1. Restart your computer.
2. As the computer starts, press the F8 key repeatedly until the Advanced Boot Options menu appears.
3. Select Safe Mode and press Enter.

Run Antivirus Software

1. Update your antivirus software or download a trusted one if your current antivirus is compromised.
2. Perform a full system scan to detect and remove any malware or viruses.

Restore to a Previous State

1. Click on the Start menu.
2. Type System Restore in the search box and select it from the list.
3. Follow the prompts to choose a restore point before the issue started.

Check for Corrupted System Files

1. Open the Start menu.
2. Type cmd in the search box, then right-click on Command Prompt and select Run as administrator.
3. In the Command Prompt window, type sfc /scannow and press Enter.
4. This tool will scan for and attempt to repair any corrupted system files.

Check for Keyboard Issues

If your 'R' key is not capitalizing:

1. Check Stuck Keys: Ensure the key is not physically stuck or damaged.
2. Keyboard Settings: Go to Control Panel > Keyboard and check if any specific settings might be causing the issue.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards,