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I am just trying to reach hp to order a recovery disk to reset pc to factory settings and cant find a phone number anywhere

1 REPLY 1
HP Recommended

@meeder0010 

That's because HP no longer provide phone support in the US due to phone hijacking that took place.

 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
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