recovery

[andrmida]

can not recover my PC from "recovery page" in WIN10 after got message : file\\windows\system32\ntoskrnl.exe.....error code: 0xc0000221....can not reboot...it reinstall WIN10 can help? Tried to get "recovery disc" from HP but " it is not exist" for my model/OS......any ideas - thanks

[mdklassen]

From that "recovery page", run some hardware tests, starting with a test of the RAM.

It could be a "hardware" problem that is causing the error-messages.

[BoleczekNieduzy]

Actually, I updated (free updates ) to Win 10 from Win 7 some time ago and now I tried to restore my PC using "clean " way because PS was very slow...could not start WINDOWS , unfortunately WIN 10 can not completed task showing message mentioned above....I am stack on this page....tried restore with "recovery DVD" but seems like Win10 does not recognize WIN 7 on DVD, tried restore WIN 10 from .ISO file but it required code ( which I do not have) .....so I guess I need to buy commercial version of WIN 10 and try to install " from the beginning".....Not happy with WIN 10 so far, I loved WIN 7, anyway Thanks for help.... 

[mdklassen]

>  tried restore WIN 10 from .ISO file but it required code ( which I do not have) .....so I guess I need to buy commercial version of WIN 10 and try to install " from the beginning".

No, you do not need to purchase a copy of Windows 10.

Since your computer was running Windows 10, Microsoft granted you a "digital entitlement" to reinstall Windows 10, at any time.

Download:  https://www.microsoft.com/en-ca/software-download/windows10

either to a 16GB USB memory-stick, or burn a few DVD disks.

Boot your computer from this "system recovery" set.

When asked for the 25-character product-key, click "I do not have one".

This will activate the digital entitlement, and let you complete the installation.

[andrmida · Accepted solution]

Thanks for your help!,

Actually I have to reinstall "clean" WIN 7 on this PC and....

[andrmida]

Thanks for your effort and help,

Actually I installed "clean " WIN 7 on this PC and finally get it back to life.....it was only solution - I tried your recommendation and other suggest conflict between Windows Defender and antivirus software cause this kind errors in windows itself ...but did not work at all...

I am happy now !

Thanks once again

A

[mdklassen]

> other suggest conflict between Windows Defender and antivirus software cause this kind errors in windows itself 

I don't believe that other suggestion.

When the "other" anti-virus software is installed, it "disables" Windows Defender, to avoid any "conflict".

If that other software is uninstalled, then Windows enables Windows Defender.

[sagarbaloch007]

I have window recovery problem what can i do now

[andrmida]

more details.....

[mdklassen]

sagarbaloch007  wrote:  I have window recovery problem what can i do now?

Please start a new question, and supply more details:

* PC manufacturer;

* PC model;

* have you run HP Diagnostic tests on your HP hardware?

* age of the computer?

* age of the disk-drive?

* what Operating System is currently running, if any?

* what error-messages do you see?

* why you are trying "recovery" ?

Thank you.