recovery

[steveblue10]

Hello here I am again,

I have some great help from tis community so thankyou,

now I must be a bit thick because I cant get my head around this problem.

i bought my pc with win 10 on it, it updated to win 11 as soon as I booted up,

my pc is running great at present but occasionally I get an error message at boot up

your pc needs repair I have win 10 USB recovery drive purchased through hp,

but after some help from the community  I purchased a USB drive and downloaded win 11 on it,

i cant get in to recovery on my PC it says image not found insert your windows media to get in to automatic repair,

so do I use the win 10 USB or win 11 USB,     thanks  steve

[Rainbow23 · Accepted solution]

Hi @steveblue10,

Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

I see that you are facing issues with your HP Product.

I suggest that you follow the steps from this document to resolve this issue. (Click on the word document to open the web page).

I hope this helps.
Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[steveblue10]

thanks for your help but I still don't understand what to do?

maybe I didn't explain myself properly

my pc is running great , I read everything on the link you sent me,

but I am still confused after running every test through cmd my PC will not load automatic repair?

and am still getting your pc needs repair? every test I have done has passed every component test passed,

but stil need to know why I am getting this error on reset my pc,

the only thing I found was no image found when I ran one scan yet I have win 11 on my C drive and a copy on my D drive

don't want to recover my PC when its running fine ?

thanks steve

[A_Gayathri]

Hi @steveblue10,

Welcome to the HP Support Community

 Thank you for your response, I really appreciate your efforts.

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
 

[A_Gayathri]

Hi @steveblue10,

Welcome to the HP Support Community

 Thank you for your response, I really appreciate your efforts.

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

 I'm sending a private message to assist you with the next action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[steveblue10]

Thanks to everyone who helped me,

so I resolved my issues, I recovered  my pc with the win 10 usb I purchsed from the Netherlands via HP support

when it had finished my pc automatically re installed win 11 and

loads of updates, but it was worth it, fingers crossed my pc it ok at present,

I am updating my situation to say thank you and it might help others in the future

take care

steve

PS there is never a kudos thumbs up on the right of my screen so sorry I can't click on it ?