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‎09-25-2021 03:58 PM

HP Recommended
Product: hp all in one-20-c434
Operating System: Microsoft Windows 10 (64-bit)

hp all in one -20-c434 logs onto local password sign in and the comes back to signing out goes back to log inscreen

 

I can get to troubleshoot page and it can't recover windows image  errors out   says to reinstall usb window software  where do i get that from

 

1 REPLY 1

‎09-25-2021 05:16 PM

HP Recommended

@herbpamitc 

If your PC is a 2016 model or newer, you should see if you can make a bootable USB recovery drive using the HP cloud recovery tool on a working PC.

The recovery drive can then be used to install Win10 and the HP drivers and utilities that originally came with your PC.

Here is the link: https://support.hp.com/us-en/document/c06162205



I am a volunteer and I do not work for, nor represent, HP
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