• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎10-29-2023 09:38 PM

HP Recommended
Operating System: Microsoft Windows 11

hello, I have been trying to reset my PC but i get a message that I do not have admin access, I am the only one who uses my PC.  I have tried MSCONFIG I have tried going thru system settings and every option available to reset  There are no recovery points saved on PC to be able to recover from an earlier date.  Can somo one advise. 

1 REPLY 1

‎10-30-2023 10:45 AM - edited ‎10-30-2023 10:49 AM

HP Recommended

Hi @Gorgiooo 

 

Look in "Settings", "Accounts".

 

What type of account do you have?

 

I set up Windows using a Local Admin account.

 

System Restore is probably off. Check this Site for steps to enable this option for future reference.

 

Your PC may have a HP Cloud Recovery option if it is fairly new or you could do a clean W11 install using Microsoft's USB Media Creation Tool available at this Site.

 

W10 may only be offered as a Cloud Recovery option if your PC shipped from the factory with W10.

 

Regards

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.