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‎11-21-2017 03:13 PM

HP Recommended
Product: pavillon 500
Operating System: Microsoft Windows 8 (64-bit)

my hard disk failed and crashed 2 weeks ago... i wasn't able to restore anything but the recovery partition, i was able to copy those files on a bootable usb flashdrive... I installed a new HD and when i boot from my usb drive, recovery do not work because it sais that the hardware changed... which is normal since the old one crashed...

 

how am i suppose to reinstall windows if my recovery boot software doesn't wnat to because of the new drive??? i understand that it detect that it changed but i can't go on to reinstall windows and when i bought my pc several years ago, i didn't get any product key or cd....

 

is there a way to bypass the hardware changes detection to at least just reinstall windows??

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-21-2017 03:18 PM

HP Recommended

Hi.

Welcome to forum bolo999.

The information of the following link will serve you but the only thing you will have to do is translate it into English:

https://h30467.www3.hp.com/t5/Consejos-de-Expertos-para-notebooks/Instalaci%C3%B3n-limpia-de-Windows...

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

View solution in original post

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4 REPLIES 4

‎11-21-2017 03:18 PM

HP Recommended

Hi.

Welcome to forum bolo999.

The information of the following link will serve you but the only thing you will have to do is translate it into English:

https://h30467.www3.hp.com/t5/Consejos-de-Expertos-para-notebooks/Instalaci%C3%B3n-limpia-de-Windows...

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No

‎11-21-2017 03:29 PM

HP Recommended

thank you for your reply.  i will try that and let you know.

Was this reply helpful? Yes No

‎11-21-2017 03:33 PM

HP Recommended

very good.

I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.
Was this reply helpful? Yes No

‎11-21-2017 04:41 PM

HP Recommended

wow thank you very very much ... it worked like a charm... windows is now installed... i still have an issue with my graphic card but at least i now have a functional pc ... thanks again.

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