safe mode

[jeanl66]

When I try to use safe mode, I follow the steps as described on the websites, except that on the last page, where I should see a blue screen with choices from 1 to 9, a DOS-style screen appears with choices, but neither the keyboard nor the mouse works.
Why don't I get that blue screen with the choices?

[Deep_World]

Hi @jeanl66,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• The exact HP model you’re using (laptop or desktop).
• The version of Windows installed (Windows 10, Windows 11, etc.).
• How you’re initiating Safe Mode (for example, through Shift + Restart, using msconfig, or pressing F8 during startup).

Here are a few troubleshooting steps you can try in the meantime:

• Check USB Ports/Devices: If you’re using a USB keyboard or mouse, try plugging them into different USB ports. Sometimes Safe Mode loads only basic drivers, and certain ports may not respond.
• Enable Legacy Boot Options: On some systems, pressing F8 during startup may bring up the classic Advanced Boot Options menu. If you’re seeing the DOS-style screen, this might be what’s happening.
• Use msconfig Method:
  1. Press Windows + R, type msconfig, and hit Enter.
  2. Go to the Boot tab.
  3. Check Safe boot and select Minimal.
  4. Restart your PC — this should take you directly into Safe Mode without needing to select options at startup.
• Try Different Input Devices: If possible, test with another keyboard or mouse to rule out driver or hardware issues.
• Update BIOS/Drivers: Outdated firmware or drivers can sometimes cause Safe Mode input issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World