second brand new desktop in a week.Took the other one back because no sound or no audio period

[telejojo]

Bought 2 desktops this week took the first one back got another one same problem no sound wired or bluetooth started a chat that was comical the guy spent 30 min chit chatting and asking stupid questions that had nothing to do with my problem.I tried to start another chat but I must be blocked out can't do it.**bleep** 've done all the updates but no sound

[Max3Aj]

Hi @telejojo, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

Sounds like you've been on an unintentional adventure in silent computing—HP’s first-ever stealth mode desktops! (Okay, not really, but wouldn’t that be something?)

Jokes aside, I totally get how frustrating it is when your brand-new system refuses to make a peep, whether through wired or Bluetooth. Let’s bring the beats back! 🎵
 

Here’s a battle plan to reclaim your sound kingdom:

Check the Basics – I know, I know, you've probably done this, but humor me:

• Right-click the speaker icon in the taskbar → Select Sounds → Under Playback, make sure the correct output device is set as Default (not “Silent Treatment 3000”).

Update Audio Drivers – Sometimes, Windows updates are like that friend who rearranges your furniture without telling you.

• Open Device Manager → Expand Sound, video and game controllers → Right-click on your audio device (probably Realtek) → Click Update Driver → Search automatically.

Bluetooth Troubleshooting – If your Bluetooth speakers are acting like they don’t know you:

• Go to Settings > Bluetooth & devices > Devices → Remove and re-pair your Bluetooth audio device.
• Ensure the Bluetooth Audio Profile is set correctly (sometimes Windows gets confused and thinks you want to use the speaker as a walkie-talkie).

Windows Audio Services Check – Because sometimes, the sound system just decides to take an unexpected vacation.

• Press Win + R, type services.msc, and hit Enter.
• Find Windows Audio, right-click, and select Restart (Tell it, “Hey, back to work!”).

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support