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Locked

‎10-26-2021 10:18 AM

HP Recommended
Product: hp slimline 260-ao10
Operating System: Microsoft Windows 10 (64-bit)

tried to use computer to recover but doesn't work and requires

disc.

Category:
1 REPLY 1

‎10-26-2021 10:48 AM

HP Recommended

You might be able to use the HP Cloud Recovery Tool, but I did not see it mentioned on the support page.  You can try here:

https://support.hp.com/us-en/document/ish_4511095-4511141-16

If that PC is not supported, then next best option is the Microsoft Media Creation Tool - that will give you Windows 10 install media to reinstall or repair, whichever you choose.

If you need the install media for Windows 10, you can make it from this Microsoft download

https://www.microsoft.com/en-us/software-download/windows10

With a working PC, scroll down to the "Using the tool to create installation media"
and then follow the directions. You can make either the DVD or USB. Use this new media to install Windows 10.
When the install asks for the product key, click the "I don't have a product key" option to continue,
then the install will continue. It will be activated once it connects to the internet, as it uses a digital key.


I'm not an HP employee.
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