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‎06-13-2021 04:07 PM

HP Recommended
Product: Pavillion All-in-One
Operating System: Microsoft Windows 10 (64-bit)

I want to sell my PC. I did a factory reset to clean my hard disk.  How do I know if it worked? And what can I do now that Cortana is asking me for my account information?

1 REPLY 1

‎06-13-2021 06:16 PM

HP Recommended

@Quodlibet 

I can tell you right now -- it did not CLEAN your PC, as all a factory reset does is REFORMAT the drive and rewrite the contents. 

 

Anything that did not get overwritten is still there -- and anyone with a decent data recovery app will be able to get all of that back.

 

You need to read this tutorial I wrote to find out what to actually do:  https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Preparing-a-used-HP-notebook-for-resale/ta-p/...



I am a volunteer and I do not work for, nor represent, HP
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