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Blant Top Student
Top Student
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HP Recommended

Solved!

showing warranty expired i have 7 months left

860-050na
Microsoft Windows 10 (64-bit)

warranty showing start date 08/01/2016 and end date as the same date 08/01/2016 i only purchased the pc 08/01/2016

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Provost Provost
Provost
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HP Recommended

Solved!

showing warranty expired i have 7 months left

Blant, welcome to the forum.

 

This is a peer to peer help forum. The only presence that HP has on it are the Admins and the Mods. Otherwise, none of us works for HP.  Therefore, you should contact HP Customer Support for help with your problem.  They will be able to help you solve it.

 

Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

-----------------------------------------
Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Omen 880-160se; i7-8700K; 16 GB DDR4 2400; GTX 1070-8 GB; 512 GB SSD M.2; Win 10 Home

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
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Blant Top Student
Top Student
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Message 3 of 4
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HP Recommended

Solved!

showing warranty expired i have 7 months left

Dear John,

 

Thank you for your email and contacting HP Support.

 

Based on the information provided you have purchased your unit from the Dixon's Store Group (DSG). The DSG have an agreement with HP, where they support the standard 12 month warranty on your product.

 

Because of this agreement with the DSG, your product is out of warranty with HP, therefore please contact your point of purchase for any support you may require. Please be advised, we can offer you the support options below.

Provost Provost
Provost
20474 2249 7487
Message 4 of 4
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HP Recommended

Solved!

showing warranty expired i have 7 months left

@Blant

 

Thank you for letting us know what HP had to say.  I wasn't aware how HP contracts with their partners.

-----------------------------------------
Signature:

HP TouchPad - 1.2 GHz; 1 GB memory; 32 GB storage; WebOS/CyanogenMod 11(Kit Kat)

HP Omen 880-160se; i7-8700K; 16 GB DDR4 2400; GTX 1070-8 GB; 512 GB SSD M.2; Win 10 Home

HP Spectre 360 Convertible; i7-7560U; 16 GB memory; Intel® Iris™ Plus Graphics 640; 512 GB PCIe® NVMe™ M.2 SSD; 13.3" diagonal 4K UHD UWVA eDP BrightView WLED-backlit multitouch-enabled edge-to-edge glass (3840 x 2160); Windows 10 Pro 64 with Windows Ink

HP Photosmart 7520 AIO

++++++++++++++++++
**Click the Thumbs Up+ to say 'Thanks' and the 'Accept as Solution' if I have solved your problem.**

Intelligence is God given; Wisdom is the sum of our mistakes!

___________________________
I am not an HP employee.
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation