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‎07-29-2019 11:20 PM

HP Recommended
Product: Hp envy F3E94AA

Desktop says “smart hard disk error” the smart hard disk check has detected an imminent failure. is it worth it to bring my desktop to technician or get a new one? 

5 REPLIES 5

‎07-30-2019 07:53 AM

HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

I would replace the HDD with a 2.5 inch SATA SSD if you are otherwise happy with your PC's performance.

 

The tech may be able to recover data from the old disk drive if it has not completely failed.

 

Regards

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‎08-06-2019 06:29 PM

HP Recommended

Thank u for ur response. I brought my desktop at Best Buy and they said motherboard problem. Recommending to buy a new one(Ouch!). I hope mother board is repairable coz my desktop was doing good until I encounter this “smart disk error” problem. My desktop warranty was expired a year ago (another ouch!) lol

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‎08-06-2019 06:42 PM - edited ‎08-06-2019 06:46 PM

HP Recommended

Hi DQuintV,

 

Wait.

 

You should get a second opinion from a local, reliable PC technician.

 

A smart disk error is not usually a motherboard problem.

 

Replacing a HDD is much easier and less costly compared to replacing a motherboard.

 

Look, the motherboard SATA HDD controller could have failed. This would require a motherboard replacement.

 

Regards

 

 

 

 

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‎08-06-2019 06:57 PM

HP Recommended

Thank u so much for ur advice. I Have no idea on computers and maybe they just wAnna rip me off. I will try to find a local technician then. Again, Thank u so much

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‎08-06-2019 06:59 PM

HP Recommended

Hi,

 

You're very welcome.

 

Regards

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