cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
2 1 0 0
Message 1 of 3
201
Flag Post
HP Recommended

suddenly dead

HP ProDesk 400 G5 Desktop Mini PC
Microsoft Windows 10 (64-bit)

HI Expert,

 

HP ProDesk 400 G5 Desktop Mini PC is new bought. It will dead for a few hours and suddenly stop working. power led is liting only. Keyboard, mouse, will no longer work. I have to long press the power button to force power down and power on again.

During the working hours. all going well.

 

perform the extensive test. It might dead before end of testing. But the all checked items passed testing.

If it dead after end of testing.  The testing  will be passed. and no any error.

 

local support insist hardware no problem. Insist problem due to system. 

 

can give help for this case?

 

brgds

LIu Wei

2 REPLIES 2
Highlighted
Level 12
Level 12
5,996 5,982 564 1,259
Message 2 of 3
141
Flag Post
HP Recommended

suddenly dead

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Are you translating?

 

It is tough to determine exactly what is happening.

 

It appears you have run HP Diagnostics. The tests pass but you have a problem.

 

It sounds like you contacted HP Support. HP Support indicates you don't have a hardware problem.

 

Is this correct?

 

You have to contact HP Support again.

 

This forum can't help using the information you are providing.

 

Regards

Reply
0 Kudos
Highlighted
New member
2 1 0 0
Message 3 of 3
93
Flag Post
HP Recommended

suddenly dead

Tks

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation