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‎11-17-2023 01:53 PM

HP Recommended
Product: HP 110-210 Desktop PC (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)

Hi, I received a computer from a family member yesterday, that was crawling. Super slow to boot up, taking 5 mins just to open up an app or to do anything.

 

Took HD out and scanned drive on another computer

Result: found 5 viruses and removed them

Placed HD back into system. Turn it on. Act like it wanted to boot (spinning wheel of dots)  but wind up booting to a black screen. Monitor went into pwr saving mode as if computer was shut off.

 

Tried to do a HP system restore. 

First ran HP system restore. Went through both options (backup and no backup). 

Result: Same as above. Boot to black screen.

 

Tried to do a Windows 10 restore.

Tried all options available. Fix, Restore point, and reset.

Result: Same as above. Boot to black screen.

 

Nothing seems to be working. I would love to just download the system restore disk and do everything from scratch. Is this possible? If not, what are my other options?

 

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