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05-18-2020 11:25 AM
pc will simply not turn on , purchased in December 2019 and the lookup on this sit states that the warranty has expired
05-18-2020 03:05 PM - edited 05-18-2020 03:08 PM
An HP moderator will contact you usually within 36 hours.
Standard warranty is 1 Year. As you did not state the exact model number, I can tell you this fact:
1) That series was first released in 2017. Various models were then progressively released.
2) NOS aka New Old Stock. A vendor/re-seller unloads older models within the series. You will need the purchase invoice to prove you bought this unit within the last year.
3) Those units utilize a laptop style PSU. Check that the wall cord is firmly pushed into the power brick.
HP Envy 8 5010 Tablet
(2) HP DV7t i7 3160QM 2.3Ghz 8GB
Printer -- HP OfficeJet Pro 8620 Legal
Custom Asus Z97D, I7-4790k, 16GB RAM, WIN10 Pro 64bit, ZOTAC GTX1080 AMP Extreme 3 fan 8GB RAM, 500GB SSD, Asus PB287 4k monitor, Rosewill Blackhawk case and 750W OCZ PSU.
05-18-2020 06:45 PM
@melmonta I understand your concern and I will bring your issue to the attention of an appropriate team within HP.
Although, I'll need some private information from you in order to create a case for you.
Please look for a private message requesting additional information.
Keep in mind not to publicly post personal information (serial numbers, case details, etc...).
If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Community.
I am an HP Employee
05-25-2020 10:56 AM
@melmonta We will need the information requested in the private message to forward this request to your regional team for immediate support and follow-up, that said, the case number doesn't do us any good as that's pertinent only to the phone support team, I hope you understand.
I am an HP Employee