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HP Recommended
HP Compaq dc5800 Microtower PC
Microsoft Windows 10 (64-bit)

I simply turned it on one day and the red LED indicator suggests "pre-video memory errror" and I have no idea what that means or how to go about fixing it.  Any help, please?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

> "pre-video memory error" 

 

When you start the computer, it performs a POST ("Power On Self Test").

One of the first components to be tested is the RAM -- the memory-sticks on your motherboard.

If that test fails, before the testing of the video is started, then you have a "pre-video" error.

 

If you have two sticks of RAM in your computer, remove one, and try to start the computer.

If necessary, remove the remaining stick, and re-insert the first-removed stick.

 

If you only have one stick of RAM, test it in some other computer, or purchase a replacement.

 


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Welcome to this forum.

Please click the purple/white "Thumbs Up" icon for every response that is helpful.

Also, please click "Accept As Solution" for the best response.

 

View solution in original post

1 REPLY 1
HP Recommended

> "pre-video memory error" 

 

When you start the computer, it performs a POST ("Power On Self Test").

One of the first components to be tested is the RAM -- the memory-sticks on your motherboard.

If that test fails, before the testing of the video is started, then you have a "pre-video" error.

 

If you have two sticks of RAM in your computer, remove one, and try to start the computer.

If necessary, remove the remaining stick, and re-insert the first-removed stick.

 

If you only have one stick of RAM, test it in some other computer, or purchase a replacement.

 


-----------

Welcome to this forum.

Please click the purple/white "Thumbs Up" icon for every response that is helpful.

Also, please click "Accept As Solution" for the best response.

 

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